At GREY WOLF, every vial is prepared, sealed, and shipped with meticulous care. Due to the nature of our products, we must maintain strict standards on returns and refunds to protect both our customers and our integrity as a research supplier.

General Policy

• All sales are final once an order has been processed and shipped.
• Opened products cannot be returned under any circumstance.

Damaged or Defective Items

• If your order arrives damaged during transit, contact our support team within 2 days of delivery.
• Please provide your order number and clear photos of the packaging and damaged product.
• Once verified, we will resend a replacement item at no additional cost.

Fulfillment Errors

• In rare cases where an incorrect item is shipped or an order is incomplete, Grey Wolf will promptly correct the error.
• Customers must notify us within 2 days of delivery with proof of error.
• We will arrange for the correct item(s) to be shipped at no cost to you.

Non-Refundable Circumstances

• Products opened, used, or tampered with after delivery.
• Orders seized, rejected, or delayed by customs or regulatory authorities.
• Packages lost due to incorrect or incomplete shipping information provided by the customer.

How to Request Support

• Contact us at support@greywolddirect.com with your order details.
• Our team will respond within 1–2 business days with next steps.

Note on Compliance

By completing a purchase, you acknowledge and agree to these terms. Grey Wolf products are intended strictly for laboratory research purposes and are not for human consumption.